Keep your business information accurate
Business customers should make sure their company, billing and VAT information is entered correctly before ordering. Accurate account information supports correct order and invoice records.
What the invoice should show
Where applicable, a tax invoice will be issued using the billing and VAT information registered for the customer. The final invoice should show the relevant price, VAT and total amount according to the order and customer details.
Check VAT treatment during purchasing
The website and checkout should clearly state the applicable VAT treatment. If anything is unclear for a particular order, contact customer support before relying on an assumption.
Update incorrect details before ordering
If your registered company or VAT information is incorrect, contact the support team so the account can be checked. This is especially important before placing orders that require a tax invoice.
Keep order and invoice records together
For internal business administration, retain the relevant order confirmation and issued invoice according to your organisation’s own accounting processes and applicable requirements.
