1. Who we are
3SixtyDeals.ae is an e-commerce channel operated by Al Khaas General Trading LLC in the United Arab Emirates. This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, create an account, place an order, submit an enquiry or communicate with us.
2. Information we may collect
Depending on how you use the website, we may collect your name, business name, email address, mobile number, billing and delivery details, VAT or business-registration information, account credentials, order and transaction details, enquiry history, device/browser information, IP address, cookie identifiers and other information you choose to provide.
3. How we use information
We use personal information to create and manage accounts; verify login or phone details; process and fulfil orders; provide quotations or business pricing; issue invoices; communicate order updates; respond to enquiries; prevent fraud and misuse; improve our website and services; maintain security; meet accounting, tax and other legal obligations; and send marketing communications where permitted.
4. Account registration and phone verification
If you register or sign in using a mobile number, we may use an OTP or similar verification method. Your mobile number and verification status may be processed by our messaging or authentication service providers only as needed to provide the verification service.
5. Orders and payments
Order information is used to process purchases, coordinate fulfilment, delivery, returns and customer support. Payment information may be processed by approved payment service providers. We do not need to store full payment-card details when payment is handled securely by those providers.
6. Cookies and analytics
We may use essential cookies for login, cart, security and site functionality, as well as analytics or performance technologies to understand how the website is used. Where required, non-essential cookies should be activated only after the appropriate consent choice is made.
7. How we share information
We may share information with service providers that support website hosting, e-commerce operations, payment processing, OTP or messaging, logistics, analytics, customer support and professional services. We may also disclose information where required by law, regulation, court order or a competent authority, or where necessary to protect our business, customers or systems.
8. Data retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including order fulfilment, customer service, accounting, tax, security, dispute resolution and other legal or operational requirements. Retention periods may differ depending on the type of information.
9. Your choices and rights
Subject to applicable requirements, you may ask us to access, correct, update or delete personal information we hold about you, or to stop certain marketing communications. Some information may need to be retained where required for legal, accounting, security or legitimate business purposes.
10. Data security
We use reasonable administrative, technical and organisational measures intended to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. No internet-based system can be guaranteed to be completely secure.
11. International service providers
Some technology or service providers may process information outside the UAE. Where this occurs, we take reasonable steps to use providers and safeguards appropriate to the nature of the information and the services involved.
12. Third-party links
Our website may contain links to third-party websites, social platforms or services. Their privacy practices are governed by their own policies. We are not responsible for how third parties process information once you leave our website.
13. Updates to this policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology or legal requirements. The latest version will be published on this page with the updated date.
14. Contact us
For privacy-related questions or requests, contact 3SixtyDeals / Al Khaas General Trading LLC at info@3sixtydeals.com or through the contact details published on 3SixtyDeals.ae.
