1. What is 3SixtyDeals?
3SixtyDeals is the B2B e-commerce channel of Al Khaas General Trading LLC, offering FMCG and confectionery products for retailers, wholesalers and other business customers.
2. Can I browse products without creating an account?
Yes. Product browsing can remain open to visitors. Purchasing, business pricing or certain account features may require registration and sign-in.
3. Why do registered customers see different prices?
Eligible registered business customers may receive account-specific or business pricing based on their customer profile and approval status. The applicable price is shown once the account and selected selling unit are confirmed.
4. What do PCS, OUTER and CASE mean?
These terms describe the selling and packing unit of a product. PCS means individual pieces, OUTER means an inner/outer pack, and CASE means the full carton or case. Always review the selected pack configuration before ordering.
5. Is there a minimum order quantity?
Minimum quantities can vary by product, pack type, promotion or account. The available quantity rules should be shown on the relevant product or order screen.
6. Are the prices inclusive of VAT?
The website and checkout should clearly state the applicable VAT treatment. Your final invoice will show the price, VAT and total amount according to the order and customer details.
7. How do I place a bulk order?
Use the Bulk Order option or contact our team with the products, pack sizes and quantities required. We will review availability and applicable commercial terms.
8. How can I check stock availability?
Availability is shown where the website has current stock information. For large quantities, urgent requirements or items with limited availability, please contact our team for confirmation before finalising the order.
9. Where do you deliver?
Delivery availability depends on the customer location, order size and operational route. Confirm the delivery address during ordering or contact our team for service-area information.
10. How long will delivery take?
Delivery timing depends on stock availability, order confirmation, location and delivery schedule. The expected timing should be communicated with the order confirmation or by our team.
11. What payment methods are available?
Available online or business payment methods are shown during checkout or communicated for the relevant customer account. Please use only the payment instructions issued through official 3SixtyDeals / Al Khaas channels.
12. Will I receive a VAT invoice?
Where applicable, a tax invoice will be issued using the billing and VAT information registered for the customer. Please make sure your company and VAT details are accurate before ordering.
13. Can I change or cancel an order?
Contact our team as soon as possible. Changes or cancellations depend on the order status. Once an order has been processed, dispatched or delivered, changes may no longer be possible.
14. What should I do if an item is damaged, incorrect or missing?
Contact our support team promptly with the order reference, affected item and clear photos where relevant. We will review the case and advise the next step in line with the applicable return or replacement process.
15. Are product images and descriptions always exact?
We aim to keep product information accurate, but packaging, artwork, language, weight or manufacturer specifications can change. Always check the product title, SKU, pack configuration and physical label where these details are important.
16. How can I check ingredients, allergens or shelf life?
Refer to the manufacturer label on the physical product for the most authoritative ingredient and allergen information. If additional product details are available in our records, our team can assist with a specific enquiry.
17. I did not receive my OTP. What should I do?
Check that the mobile number and country code are correct, wait for the resend option, and try again. If the issue continues, contact our support team so the account can be checked.
18. How do I contact 3SixtyDeals?
Use the Contact Us page, call +971 4 559 3046, or email info@3sixtydeals.com. The business mobile number is +971 50 279 4496.
